Table of Contents
1. Agreement to Terms
By accessing or using CyLaCon's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
These Terms of Service constitute a legally binding agreement between you and CyLaCon regarding your use of our services.
2. Services Description
2.1 Service Scope
- Custom software development
- Web development and design
- Cybersecurity solutions
- IT consulting services
- Cloud solutions
- Network infrastructure
2.2 Service Delivery
- Project timelines and milestones
- Quality assurance procedures
- Testing and deployment
- Documentation and training
- Support and maintenance
3. Client Obligations
As a client, you agree to:
- Provide accurate and complete information
- Cooperate with the development process
- Provide timely feedback and approvals
- Maintain confidentiality of project information
- Comply with all applicable laws and regulations
- Pay all fees and charges in a timely manner
4. Payment Terms
4.1 Payment Schedule
- Initial deposit: 30% of total project cost
- Progress payments: 40% at milestone completion
- Final payment: 30% upon project completion
4.2 Payment Methods
- Bank transfer
- Credit/debit card
- Mobile payment
4.3 Late Payments
Late payments may result in:
- Project delays
- Late payment fees
- Suspension of services
5. Intellectual Property
5.1 Client Rights
Upon full payment, you will own:
- Final deliverables
- Custom-developed software
- Project documentation
5.2 Company Rights
CyLaCon retains rights to:
- Pre-existing intellectual property
- Development methodologies
- Generic code and frameworks
6. Confidentiality
Both parties agree to:
- Maintain confidentiality of sensitive information
- Use information only for project purposes
- Implement appropriate security measures
- Return or destroy confidential information upon request
7. Warranties
7.1 Service Warranty
We warrant that our services will:
- Be performed with reasonable care and skill
- Meet agreed specifications
- Comply with industry standards
7.2 Warranty Period
Our warranty covers:
- 90 days for software defects
- 30 days for implementation issues
- Extended warranty options available
8. Limitation of Liability
Our liability is limited to:
- Direct damages only
- Amount paid for the service
- Excludes indirect or consequential damages
- Excludes lost profits or data
9. Termination
9.1 Termination Rights
Either party may terminate:
- With 30 days written notice
- For material breach of terms
- For insolvency or bankruptcy
9.2 Post-Termination
- Payment for completed work
- Return of materials
- Confidentiality obligations continue
10. Dispute Resolution
Disputes will be resolved through:
- Good faith negotiations
- Mediation if necessary
- Arbitration as a last resort
- Governing law: Rwanda
11. Changes to Terms
We may modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
12. Contact Information
For questions about these Terms of Service, please contact us:
- Email: legal@cylacon.com
- Phone: +250 780 115 764
- Address: KG 541 St, Kigali, Rwanda