Frequently Asked Questions
Everything you need to know about Cylacon's software development & IT services in Rwanda
Find answers to common questions about our services, process, pricing, and support
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General
What services does Cylacon offer?
Cylacon offers custom software development, web development, mobile app development, cybersecurity solutions, cloud infrastructure, network management, and IT consulting services across Rwanda and East Africa.
Where is Cylacon located?
Cylacon is headquartered in Kigali, Rwanda at KG 7 Ave, Kicukiro. We serve clients across Rwanda, Uganda, Kenya, Tanzania, and the broader East African region.
What industries does Cylacon work with?
We work with healthcare, finance, education, retail, manufacturing, hospitality, insurance, government, and other sectors requiring custom software solutions and IT services.
How can I contact Cylacon?
You can reach us by phone at +250 780 115 764, email at info@cylacon.com, or through our online contact form. We respond to all inquiries within 24 hours during business days.
Software Development
How much does custom software development cost in Rwanda?
Project costs range from $5,000 USD for small applications to $100,000+ for enterprise systems. The final price depends on complexity, features, integrations, and timeline. We provide detailed quotes after a free consultation.
How long does it take to develop custom software?
Small projects take 2-3 months, medium projects 3-6 months, and large enterprise systems 6-12+ months. Timeline depends on scope, complexity, and your feedback cycles. We provide realistic timelines during planning.
What programming languages and technologies do you use?
We use modern technologies including React, Next.js, Node.js, Python, TypeScript, Java, .NET, PHP, and mobile frameworks like React Native and Flutter. We select the best tech stack for each project's requirements.
Do you offer software maintenance and support?
Yes, we provide ongoing maintenance, bug fixes, security updates, feature enhancements, and 24/7 technical support packages. All projects include a warranty period with free bug fixes.
Can you integrate with our existing systems?
Absolutely. We specialize in system integrations including ERPs, CRMs, payment gateways, APIs, databases, and third-party services. We ensure seamless data flow between all your business systems.
Web Development
How much does a website cost in Rwanda?
Basic websites start at $1,500, business websites at $3,000-$8,000, and custom web applications at $10,000+. E-commerce sites range from $5,000-$20,000 depending on features and integrations.
Do you build e-commerce websites?
Yes, we build custom e-commerce platforms with payment integration (mobile money, cards), inventory management, order tracking, and admin dashboards. We support local payment gateways like Flutterwave and Paypack.
Will my website work on mobile phones?
All our websites are fully responsive and optimized for mobile, tablet, and desktop. We follow mobile-first design principles to ensure perfect display on all devices and screen sizes.
Do you provide website hosting and domain registration?
Yes, we offer hosting packages starting at $10/month and can register .rw, .com, and other domains on your behalf. We also provide SSL certificates, email hosting, and managed server services.
Mobile Apps
Do you develop mobile apps for iOS and Android?
Yes, we build native and cross-platform mobile apps for both iOS and Android using React Native and Flutter. Cross-platform development reduces cost while maintaining native performance.
How much does mobile app development cost?
Simple apps start at $8,000, medium complexity apps at $15,000-$30,000, and complex apps with advanced features at $50,000+. Cost depends on features, platforms, integrations, and design complexity.
Can you publish the app to App Store and Google Play?
Yes, we handle the entire app publishing process including developer account setup, app store optimization, compliance checks, and submission to both Apple App Store and Google Play Store.
Cybersecurity
What cybersecurity services do you offer?
We provide security audits, penetration testing, vulnerability assessments, firewall configuration, endpoint protection, security monitoring, incident response, and compliance consulting for Rwanda's data protection regulations.
How often should we conduct security audits?
We recommend quarterly security audits for high-risk sectors (finance, healthcare, government) and annual audits for other businesses. Critical systems should be tested after any major updates or changes.
Do you offer cybersecurity training for staff?
Yes, we provide cybersecurity awareness training, phishing simulation exercises, security best practices workshops, and compliance training tailored to your industry and team size.
Process & Timeline
What is your development process?
We follow an agile methodology: 1) Discovery & requirements gathering, 2) Design & prototyping, 3) Development in sprints, 4) Testing & QA, 5) Deployment, 6) Training & handover, 7) Ongoing support.
How involved will I need to be during development?
We require weekly check-ins (30-60 minutes) to review progress, provide feedback, and make decisions. Your involvement ensures the final product matches your vision while we handle all technical execution.
What happens if the project scope changes?
We accommodate scope changes through a change request process. We assess the impact on timeline and budget, document the changes, and get your approval before proceeding. Minor tweaks are usually included.
Do you sign NDAs and contracts?
Yes, we sign Non-Disclosure Agreements (NDAs) and provide detailed contracts covering scope, deliverables, timelines, payment terms, intellectual property rights, and support terms. Your IP is protected.
Payment & Pricing
What payment methods do you accept?
We accept bank transfers (RWF & USD), mobile money (MTN, Airtel), international wire transfers, and credit cards. For large projects, we offer payment plans with milestone-based invoicing.
What is your payment structure?
Typical structure: 30% deposit to start, 40% at midpoint milestone, 30% upon completion. For longer projects, we break payments into monthly milestones. Terms are flexible based on project size.
Do you offer fixed-price or hourly billing?
We offer both. Fixed-price contracts work best for well-defined projects. Hourly billing ($50-$150/hour based on seniority) suits ongoing support, maintenance, or projects with evolving requirements.
Are there any hidden costs?
No hidden costs. Our quotes include development, testing, deployment, documentation, and training. Third-party costs (hosting, domains, licenses, APIs) are listed separately with transparent pricing.
Support & Maintenance
What support do you provide after launch?
All projects include 30-90 days of free bug fixes. We offer monthly support packages ($200-$2,000/month) covering updates, monitoring, security patches, backups, and priority technical support.
What if something breaks after launch?
Bugs introduced during development are fixed free within the warranty period. Issues from third-party services, hosting problems, or user errors are covered under paid support packages or hourly rates.
Can we make changes to the software after it's built?
Yes, we offer enhancement packages for new features, design updates, and functionality improvements. We provide you with full source code and documentation so you can also work with other developers if needed.
Still Have Questions?
Can't find what you're looking for? Our team is here to help. Contact us for a free consultation and we'll answer all your questions about our services, pricing, and process.