Privacy Policy

Last updated: 1 August 2026

1. Who We Are

Cylacon Ltd (“Cylacon”, “we”, “us”, or “our”) is a software development and IT services company registered in Rwanda, with offices at Gilugali House, KG 11 Ave, Kigali. We operate the website at https://cylacon.com.

For any privacy-related questions, contact us at info@cylacon.com.

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact and enquiry data — name, email address, phone number, company name, and message content when you submit a contact or consultation form.
  • Project tracking data — project ID and email address when you use the project tracker.
  • Newsletter data — email address when you subscribe to our newsletter.
  • Communications — records of emails, calls, or messages you send us.

We also collect information automatically when you visit our website:

  • IP address, browser type, operating system, and device identifiers.
  • Pages visited, time spent, and referring URLs via analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request.
  • Send project updates and status notifications.
  • Send newsletters and marketing communications (with your consent).
  • Improve our website, services, and user experience.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract — processing necessary to deliver services you have requested.
  • Legitimate interests — analytics, security, and improving our services.
  • Consent — newsletter subscriptions and marketing communications.
  • Legal obligation — compliance with Rwandan law and applicable regulations.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (hosting, analytics, email delivery) who process data only on our behalf and under strict confidentiality obligations. We may also disclose data where required by law or to protect our rights.

6. Data Retention

We retain personal data for as long as necessary to deliver the relevant service, comply with legal obligations, and resolve disputes. Contact form submissions are retained for up to 3 years. Newsletter subscriptions are retained until you unsubscribe.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email us at info@cylacon.com. We will respond within 30 days.

8. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse — including encryption, access controls, and ISO 27001-aligned security practices.

9. Cookies

We use cookies and similar technologies to analyse website traffic and improve user experience. See our Cookie Policy for details.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy, contact us at: